Siesta / FAQs

  • I have a special request for a product or my order, how do I tell you?
    • We are a small, friendly company and will do our best to send you the exact product you want. If you have a request for an item where you can't select a colour or style, it's probably because the item has lots of variation and is hand made. The easiest way of leaving instructions is to add the item to your basket and then type your requirements into the comments box. You can write us a message about a product or the order in general, perhaps even make a Haiku, leave a poem or tell us a joke if you want.

      We'll always try our best to accommodate your request and will contact you if there are any problems.

    • You'll need to apply for a wholesale account on the website here or give us a call on 01227 786066. We only sell on a wholesale basis to businesses and organisations. Completion of an application will not automatically get you an approved account; we evaluate each application by hand and will ask you a couple of additional questions based on your business and situation, so look out for an email from us or supply a contact number we can call you on. Please also note that the terms and conditions are significantly different for wholesale trading. 

    • Yes we have a shop in the centre of Canterbury. They are a friendly bunch and can probably help with your request - visit our shop page for info: Here

    • No. Unfortunately, the United States government has very complicated trade restrictions in place which make it incredibly hard to import, among many other things, metal, wood and textile products. The high chance of our goods not being permitted through customs and the long list of extra documentation and expenses mean that we are currently unable to send mail orders to The USA.

    • We do ship abroad and we charge at the cost price of sending. However, since different countries have different shipping charges and customs regulations in place, we have to calculate each order on its own circumstances. If you would like to order something, please email us first with your address and the product(s) you wish to order.

      We recommend against using any third party international mail forwarding services. Our international rates are at cost price so we will usually be cheaper. In addition we will be unable to verify any returns claims when the goods have been handled by another company that we have not authorized.

    • Don’t worry! You will receive a confirmation email from us when your order has been dispatched. In this email we’ll also give you a tracking number so you can see where your order is. 

    • All our goods are checked before dispatch. In the unlikely event of faulty or damaged goods being received please notify us within 7 days to arrange return. If you are unsatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are in their original packaging (where appropriate) and in the case of clothing, unworn. When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non receipt of items. 

    • Sorry bout that! There can be a variety of issues, commonly these are caused by older browsers whilst every effort is made to make sure that our website works across as many browsers as possible. As the internet changes we aim to keep up with the trends and technologies that make our website and user experience better. Unfortunately Internet Explorer 8 and lower is unable to keep up with current website technology. This is not our fault and I am sorry if you have had an issue.

       

      If your browser and computer are all up to date and you are still having issues, please drop our nerd an email: [email protected].co.uk He will be very grateful if you could also mention what type of device, (Phone/Tablet/Mobile) operating system, (Windows/MAC OS/Linux) and browser + version (Chome/IE/Firefox) you are using as it helps to identify problems and potentially makes the website better for everyone.

    • We don't sell directly on Amazon. We use a service called 'Checkout by Amazon' which is very popular and convenient for people who do not wish to use Paypal. For more details about this payment method and to view details and request changes, customers can login using thier usual Amazon details on the site:

      https://payments.amazon.co.uk/customer