Shipping policy

Standard – Tracked 48 via Royal Mail	£3.50
Express – Tracked 24 via Royal Mail	£4.50
In-store Pickup - usually 2-4 days	Free
USA – International Tracked via Royal Mail	Calculated at checkout
Rest of World	Contact us for a quote
European Union	Currently suspended (see below)
Free Standard Delivery on all UK orders over £35.00!*

On this page:
UK Delivery
In-store Pickup
Large & Bulky Items
Operating Hours & Despatch
USA Orders
European Union
Rest of World
Missing or Delayed Parcels
Incorrect Addresses
Why We Ask for Your Phone Number
Returns

UK Delivery

Our standard mail order postage and packing is Royal Mail 'Tracked 48' at £3.50 per order, or free for orders over £35, to anywhere with a UK postcode. If you need your order sooner, you can upgrade to 'Tracked 24' for £4.50.

Once your order has been despatched, you will receive a code, via email, to track your parcel.

Please be aware that Royal Mail's Tracked service offers a delivery aim of the next working day for Tracked 24 and two to three working days for Tracked 48, but this is not a strict guarantee. The couriers we use are generally quick and reliable, however once the goods leave our premises, we cannot guarantee a time or date of delivery.

We deliver to Northern Ireland, the Channel Islands and the Isle of Man at our standard UK rates, though delivery to the Channel Islands and Isle of Man can take a day or so longer than the mainland. Please note that Jersey customers may need to pay 5% GST on arrival for orders worth £60 or more – this is collected by Jersey Customs and isn't something we can prepay.

If you'd prefer a courier (DPD) delivery, we can usually arrange this on request – please get in touch before placing your order and we'll give you a price.

In-store Pickup

Prefer to collect in person? We offer free in-store pickup at our Brighton and Canterbury shops.

Select "Pick up" at checkout and choose your preferred location. We'll email you when your order is ready for pickup; please bring the confirmation with you.

If the item is in stock at your chosen shop, you can usually pick it up the same day. If it needs to come from our warehouse, allow a little longer. Our shops are open every day, but the warehouse closes at weekends, so orders needing warehouse stock and placed over the weekend will be processed on Monday.

And you don't have to order online at all. If you've spotted something you like, just call your local shop. If it's in stock, they'll set it aside for you straight away, even at weekends, so there's no need to wait for a warehouse dispatch.

Large & Bulky Items*

Some of our products are too large for Royal Mail and are sent by courier instead:

Long items (over 100cm): these carry an extra shipping charge of £9.99 for mainland UK, which is added automatically at checkout. Delivery to other areas may cost more. We'd love to send these out at the normal shipping price, but our courier applies a surcharge for long parcels! Affected products are clearly marked on their product pages.

Very large or heavy items (such as furniture and large drums) are sent on a pallet. Because pallet pricing depends on the item and your location, please contact us for a delivery quote before ordering.

Please note that large and bulky items can only be delivered within the UK.

Operating Hours & Despatch

Our warehouse operates Monday to Friday, 09:00 to 17:00, excluding UK bank holidays. We are also closed between Christmas and New Year. Orders placed over a weekend, on a bank holiday, or during our Christmas closure will be despatched on the next working day.

We endeavour to fulfil any orders made before 12pm for same day despatch. However, if you really need your lovely new Siesta item delivered as quickly as possible, do give us a call and we should be able to help.

USA Orders

We're pleased to ship to the USA! US customers can order directly through our website and parcels are sent via Royal Mail International Tracked.

Duties and taxes: all US orders are sent Delivered Duty Paid (DDP). Any import duties and taxes are included in what you pay at checkout, so there is nothing further to pay when your parcel arrives. UK VAT (20%) is automatically deducted at checkout for all orders shipping outside the UK.

Delivery times: Royal Mail's official delivery aim for the USA is 5–7 working days, though in practice 7–14 working days is more typical. Parcels can occasionally be held in US customs, which adds some unpredictability, and during peak seasons (November and December) transit can take an additional 5–10 days. You'll receive a tracking code by email when your order is despatched so you can follow its progress.

Please note that large and bulky items (including anything requiring courier or pallet delivery) cannot be sent to the USA.

European Union Orders

Due to recent changes in EU customs regulations, handling fees and product representation requirements for non-EU businesses, we have made the difficult decision to suspend shipping to EU countries for the time being. We're sorry – we know this is disappointing for our European customers, and we'll review this decision if the situation changes.

Rest of World Orders

For destinations outside the UK, USA and EU, we consider orders on a case-by-case basis. Please contact us with your address and what you'd like to order, and we'll get back to you with a delivery price. These orders are typically sent via Royal Mail and may be subject to import duties or taxes in your country, which are payable by you before delivery. Large and bulky items cannot be sent outside the UK.

Missing or Delayed Parcels

If your parcel seems to be delayed, please check your tracking first – it will usually show where your parcel is. If a UK order hasn't arrived within 10 working days of its expected delivery date, please contact us: Royal Mail consider a Tracked 24 or Tracked 48 parcel lost at this point, and we'll arrange a replacement or refund for you.

For international orders, Royal Mail don't consider a parcel lost until 25 working days after its expected delivery date. If your order is taking longer than expected, do get in touch sooner – we'll monitor the tracking with you, and once Royal Mail's timeframe has been reached we'll send a replacement or issue a full refund.

Incorrect Addresses

Please double-check your delivery address at checkout. We cannot accept liability for orders that go astray because the address supplied was incorrect or incomplete. If we spot a likely mistake before despatch, we'll do our best to contact you to confirm.

Why We Ask for Your Phone Number

We ask for a phone number at checkout so that you can receive tracking updates for your delivery, and so we can contact you quickly if there's an issue with your order. Your number will not be used for marketing or shared for any other purpose. For more detail, see our Privacy Policy.

Returns

Changed your mind? No problem – please see our Returns Policy for full details. The same policy applies to UK and international orders, though international customers are responsible for return postage and any customs charges on returned goods.

We're a friendly bunch – if you have any questions or requests, don't be shy! Just email or call us and we'll always do our best to help you.