Refund policy

Retail Returns Policy
The following returns policy applies to our online sales within the UK and does not affect your statutory rights under the Consumer Contract Regulations 2013.

1. How many days do I have to return my order?
We want you to be happy with your order, so we offer a 14-day return period from the date you received your order. You must inform us of your intention to return the goods within this 14-day period. You then have a further 14 days to get your items back to us.

2. UK Returns - What to do

You can now send your returns free!

1. Log into your customer account on your store.
2. Find the relevant order and submit a return request, selecting the items and reason (and whether you'd like a refund or an exchange). 
3. Once your return has been approved, you will receive an email with a return label 
4. Re-pack your item(s) (in the original packaging if possible!), print your return label, and attach it to the front. 
5. You can now post your package via any Royal Mail outlet - Parcel Boxes, Postal Lockers, and Post Offices.

If you would rather, you can always contact us directly, via telephone (+441227 786066) or email (mailorder@siestacrafts.co.uk), and we'll sort your return out that way.

3. Non-UK Returns - What to do

Please contact us directly via telephone (+441227 786066) or email (mailorder@siestacrafts.co.uk). Please let us know if you would like to return your item(s) for a return for a refund, or if you'd like to exchange the item for a different size or a different item. If the item is not faulty, it must be in re-saleable condition. 

Once we have agreed the return, please return the goods to us at the address below. Goods are sent at your own risk. We recommend obtaining proof of postage or a trackable service as we cannot be held responsible for non-receipt of goods.

FAO Mail Order Returns
Siesta Crafts
Unit 17, Roper Close
Canterbury
Kent
UK
CT2 7EP

Regrettably, postage costs cannot be refunded unless goods are being returned due to an error on our part. 

4. When will I receive my refund?

We will issue a refund as soon as possible after the return has been processed at our warehouse (usually one or two days after receipt.) Wherever possible, we will issue a refund using the original method of payment. Please be aware that it can take a few days for the funds to be available depending on the method of payment. This is outside of our control.

5. Are there exceptions to the refund policy?

You cannot return some items of jewellery such as earrings for a refund due to hygiene reasons unless they are faulty. Items must be returned unused and in a saleable condition with the original packaging and labels. If goods are not fit for resale, we reserve the right to make a reasonable deduction from the refund.

6. Can I exchange instead of refunding?

Yes of course!

Your can do this via our website - log onto your account, and find the relevant order and submit a return request, selecting the items and reason (and whether you'd like a refund or an exchange). 

Or please feel free to contact us directly, via telephone (+441227 786066) or email (mailorder@siestacrafts.co.uk), and we'll sort your exchange that way.

7. Faulty Items

All goods are checked before dispatch but in the unlikely event of faulty or damaged goods being received, please notify us as soon as possible. To ensure that we can deal with the issue as quickly as possible please have the following information to hand:
•    Your order number.
•    The faulty item’s name and if possible, product code.
•    A description and if possible, a clear image of the fault.